Retail eCommerce: Optimizing The Customer Journey
Retail has become a diverse landscape where customers are able to interact with brands through their choice of channels—both in-store and at home.
Retailers everywhere are facing a challenge with these new trends, such as:
- 72% struggle with shopping cart, payment and checkout abandonment
- 78% have a hard time managing negative sentiment regarding the online experience
- Only 23% have an excellent understanding of what customers do on their website
Get greater insights into your e-commerce platform. Download your copy today!