Case Study - Rooms to go
Detecting customer struggle and increasing conversion
With a strong brick and mortar shopping experience turning over $1.5 billion in sales annually, Rooms To Go needed to create a rewarding digital journey that complements the showroom experience.
Read the case study to learn:
- How they detect and interact at the point of struggle to increase conversion
- The need to stitch together the offline and online customer journey
- How they feed CX insights data into a wider big data initiative
Download the full case study to find out how exactly Rooms To Go use actionable, real time CX insights and make sofa dollars.