Case Study - Rooms to go

Detecting customer struggle and increasing conversion


With a strong brick and mortar shopping experience turning over $1.5 billion in sales annually, Rooms To Go needed to create a rewarding digital journey that complements the showroom experience.
 
Read the case study to learn:
  • How they detect and interact at the point of struggle to increase conversion
  • The need to stitch together the offline and online customer journey
  • How they feed CX insights data into a wider big data initiative 
Download the full case study to find out how exactly Rooms To Go use actionable, real time CX insights and make sofa dollars.

Mike Austin Case Study (4).png

DISCOVER
Monetize.png
MONETIZE
Optimize.png
OPTIMIZE