Case Study - Rooms to go

Detecting customer struggle and increasing conversion

With a strong brick and mortar shopping experience turning over $1.5 billion in sales annually, Rooms To Go needed to create a rewarding digital journey that complements the showroom experience.
Read the case study to learn:
  • How they detect and interact at the point of struggle to increase conversion
  • The need to stitch together the offline and online customer journey
  • How they feed CX insights data into a wider big data initiative 
Download the full case study to find out how exactly Rooms To Go use actionable, real time CX insights and make sofa dollars.

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