Case Study - Security Service Federal Credit Union (SSFCU)

Reducing issue detection and resolution Times by more than 50%

As one of the largest credit unions in the United States with over 750,000 members, SSFCU needed to ensure impeccable service levels when their users crossed over into their online environment. 
With reputation key and the website designated as business critical, SSFCU required a versatile tool that enabled multiple internal teams to deliver an exceptional customer experience. 
Read the case study to learn how to:
  • Reduce issue detection and resolution times by more than 50%
  • Detect and prevent fraudulent activity 
  • Drive business decisions with actionable insights - thanks to 100% data capture
Download the full case study to find out how SSFCU drive value year on year from their CX analytics to power their near $10 billion member-owned organization.