2018 Digital Trends - How to Unite Teams, Data and Analytics for Future Success
CX pros and developers alike are tasked with responding to today’s new advances in technologies – and the resulting impact they have on customer expectations.
Watch the webinar and explore the latest industry insights with guest speaker, Forrester senior analyst Jennifer Wise. We’ll also discover how leading furniture retailer Rooms To Go increases conversion rates and enhance customer experience.
By intuitively harnessing UserReplay to detect customer struggle, Rooms To Go feed live to their chat solution Powerfront and tag management software Tealium, to tag, detect, and respond in real time to customer difficulties at points of conversion.
This Webinar covers:
- The rising digital experience trends impacting customers today
- How CX pros and developers are responding
- Building bridges between teams to create strategic alignment
- How companies can use data and analytics to strengthen customer experience and developer collaboration
- Live case study with Rooms To Go