Forrester Report

Must have eCommerce Features 
Road Map: The Retail eCommerce Playbook

April 18, 2019


This eCommerce playbook will help you stand out from the crowd in the demanding retail eCommerce environment. 

In this report the Forrester analyst’s draw on a wide body of research and client examples to help you boost online revenue.

Get the eCommerce Playbook and Discover:

  • Must have eCommerce features with best practice client examples across site navigation, product detail pages and the checkout experience.
  • Best practice advice across the extended eCommerce offer:
    • Customer service
    • Community
    • Omnichannel service and insights
    • Mobile web experience
  • Digital Experience Mapping
  • Scenario Design

Download now and read client examples from Expedia, Amazon, Nike, Nordstrom and many more.

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