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Forrester Report

Must have eCommerce Features 
Road Map: The Retail eCommerce Playbook

April 18, 2019

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This eCommerce playbook will help you stand out from the crowd in the demanding retail eCommerce environment. 

In this report the Forrester analyst’s draw on a wide body of research and client examples to help you boost online revenue.

Get the eCommerce Playbook and Discover:

  • Must have eCommerce features with best practice client examples across site navigation, product detail pages and the checkout experience.
  • Best practice advice across the extended eCommerce offer:
     
    • Customer service
    • Community
    • Omnichannel service and insights
    • Mobile web experience
  • Digital Experience Mapping
  • Scenario Design

Download now and read client examples from Expedia, Amazon, Nike, Nordstrom and many more.

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