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Gartner Report:
10 Things COVID-19 will Change in Digital Commerce

Discover the latest eCommerce predictions to strengthen your 2021 strategy



"Organizations should not presume that things will return to the precrisis state"
10 Things COVID-19 changes in Digital Commerce

Gartner Analysts discuss where and how digital teams must reprioritize accordingly.

The 10 areas where changes will be sustained are:

    Visual Configuration, Live Commerce, Experience Commerce, B2B Consumerization, Lights-Off Commerce, Enterprise Marketplace, Unified Commerce, Contactless Commerce, Modular Architecture and Configurable Business Experience.

    Download the report to help future-proof your digital strategy

Read the full Report 10 Things COVID-19 will Change in Digital Commerce here.

We believe, in this essential report you will discover:

  • 10 areas of long-term change that you must understand and consider
  • How you can embrace new market realities to strengthen your business
  • How digital revenue and Investment trends have been influenced by the pandemic
  • Key customer and organisations change drivers

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10 Things COVID-19 Will Change in Digital Commerce, Sandy Shen, Jason Daigler, Penny Gillespie, Mark Lewis, Dayna Ford, Mike Lowndes, 28 August 2020

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from UserReplay