In our recent webinar, jointly presented with Netflights (part of dnata group) and hosted by PhocusWire, we discussed why the old established eCommerce strategies are no longer cutting it and why a product-led approach that places the customer at the heart of operations and focuses on value is essential.
The webinar was broadcast on February 20, 2019 and during the webinar we also surveyed our audience to gain further insight into their current and future digital CX plans.
We asked two revealing questions: How advanced is your use of CX tools and which digital CX use cases are the highest priority to you right now. The results painted an accurate picture of where companies in the travel industry are planning to prioritise.
Take a look at our infographic to discover the results and learn more!